Vancouver Elite Real Estate

Redefining Luxury With Elite Real Estate

Elite Real Estate

What we did

Web Design

Web Development

User Research

CRM Integration

Lead Generation Softweare (


The real estate industry is competitive and rapidly changing, and companies need to stay ahead of the game to succeed. This UX case study focuses on a real estate team that aims to increase lead generation and sales by leveraging technology. The team has recently launched a smart website that features advanced search functionalities and interactive property listings, and a lead generation platform that helps them capture and qualify leads more efficiently.


The product is a comprehensive solution that combines a smart website and a lead generation platform. The website aims to provide an intuitive, user-friendly experience to visitors and help them find their dream property quickly and easily. The lead generation platform, on the other hand, enables the team to capture leads, track their behavior, and qualify them based on their level of interest and engagement.

Project Duration

The project will take two months to complete.

The Problem

The real estate team has been struggling to generate leads and close sales despite having a strong reputation in the market. They have been relying on traditional methods of lead generation, such as referrals and cold calling, which are time-consuming and yield low results. They identified that the core problem was their website's poor user experience, which was turning away potential customers and making it difficult to capture and qualify leads effectively.

The Goal

The goal of this case study is to design a comprehensive UX solution that will improve the real estate team's website user experience, increase lead generation, and help them close more sales.

Agency Role

As an agency, our role is to provide end-to-end solutions for the real estate team. We will be responsible for designing and implementing the UX/UI, developing the website and lead generation platform, and providing strategic marketing support.


Our UX/UI team will be responsible for understanding the needs and goals of the real estate team, researching and analyzing user behavior and feedback, creating design solutions that are intuitive, efficient, and enjoyable to use, and conducting usability testing to validate the effectiveness of the solution.

Our development team will be responsible for implementing the UX/UI design, building the smart website and lead generation platform, and ensuring the platform is stable, scalable, and secure.

Our CMO will be responsible for providing strategic marketing support, including developing marketing plans, executing campaigns, and monitoring and analyzing the effectiveness of the marketing efforts.

Understanding the User

User Research

To research the user, we will use a combination of qualitative and quantitative methods. We will conduct user interviews to understand their pain points, needs, and behaviors. We will also analyze website analytics data to gain insights into user behavior, such as how they navigate the website, what pages they visit, and how long they stay on each page.


Based on user research, the target users are individuals or families who are in the market to buy or rent a property. They are likely to be tech-savvy and prefer to search for properties online.

Pain Point

The pain point that users are facing is the difficulty of finding the right property and the lack of transparency in the real estate industry. They also find it challenging to trust real estate agents and the information provided on their websites.


We created a user persona named "Tech-savvy Thomas" to represent the target users. Thomas is a young professional who is looking to buy his first property. He is tech-savvy and prefers to search for properties online. He wants to find a website that is easy to use, transparent, and provides accurate and up-to-date information.

Problem Statements and User Journey Map

The core problem statement is that the real estate team's website is difficult to use and does not provide an intuitive or transparent user experience, making it difficult to capture and qualify leads effectively. The user journey map highlights the stages of the user journey, including awareness, consideration, and decision-making, and identifies pain points

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